Frequently Asked Questions
After your payment is processed and the design gets approved, your scheduling will start.
Jersey:
Stitching — 6-8 weeks
Sublimation Print — 4-5 weeks
Pant shells:
Stitching - 5 weeks
Sublimation Print -4 weeks.
Hoodies: 4 weeks
Hats and Toques: 5 weeks
T Shirts and Shorts: 4 weeks
Tracksuits: 4 weeks
Bags: 4 weeks
Rush 3 weeks 30% surcharge
Watch the video.
Our products have minimum order quantities due to production efficiencies and supplier requirements. This allows us to offer competitive pricing and ensure quality control. The minimum order may vary in base the item. Check which is the MOQ of your item.
Setup fees may apply for certain custom orders requiring special production or design setup. All applicable charges will be displayed to you prior to confirming your order. Get a custom logo drawn from scratch for $150.00 (Just for Stitching Items).
No, those are already part of the closing price.
We accept major credit cards – Visa, Mastercard and America Express. All transactions are secure and encrypted.
No. You can check out without creating an account.
We process orders quickly. If you need to make a change or cancel your order, please contact within 10 days, no more. If you want cancel order, please contact us within 3 days from your order confirmation. Cancelled order after 3 days has 20% of penalty.
For return Policy, please see our full Return Policy for complete details. We accept returns within 7 days of delivery for unworn, unwashed items in their original packaging. After 7 days, returns and refunds are no longer eligible. Clearance and customized items are final sale and not eligible for return or refund.
Once your refund is approved, the money is typically returned to you within 15 to 25 business days.
Once your file is opened, you will receive an email with a Return Authorization (R/A) Number and instructions for returning your item. The issuance of an R/A Number does not guarantee credit. Returned products will be inspected upon receipt, and credit will be issued only upon approval. After your refund is accepted, the money will be returned to the same credit card used for the original purchase. If your card has changed, please inform us at info@rebelsathletix.com. If you fail to notify us about a card change, we are not responsible for any refund delays or bank-related issues. We do not issue refunds through any other payment methods such as e-transfer or wire transfer.
Yes, we do. We can ship internationally.
In the event of a shipping delay or lost package, please contact us immediately. We can track your order and contact the carrier, but we are not responsible for any loss or delay.
If you receive an incorrect item, please contact us immediately with your order number and photos. After our investigation, if the mistake is on our side, we will resolve the issue promptly at no additional cost to you. If the mistake is on your side, you will need to re-order and repay for the correct item.
Yes. We use industry-standard encryption and secure protocols to protect your data. Please refer to our Privacy Policy for more details.
Email: info@rebelsathletix.com
Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
Ontario, Canada
